Our Guarantee

Most home service companies in San Antonio will tell you they stand behind their work. Champion Home Services proves it — with guarantees that put our money on the line every time we show up at your door. Since 2007, we’ve earned the trust of thousands of San Antonio and New Braunfels homeowners not by making promises, but by keeping them. Every technician. Every job. Every time. Here’s exactly what that looks like.

PEACE OF MIND GUARANTEE

Letting a stranger into your home takes trust. We take that seriously. Every Champion technician undergoes an extensive criminal background check and is subject to random drug testing before they ever set foot on your property. You’ll never have to wonder who’s in your house — we handle that vetting so you don’t have to. Your family’s safety isn’t a feature we advertise. It’s a baseline we demand of every person who represents this company.

100% MONEY-BACK GUARANTEE

When we tell you a system will heat or cool your home to a specific temperature range, we mean it in writing. If the equipment we’ve installed fails to meet the performance standard we’ve committed to, we will replace the entire system at zero cost to you. Not a repair. Not a partial credit. A full replacement. That’s how confident we are in the work we do and the equipment we put in your home.

NO SURPRISE PRICING GUARANTEE

Hidden fees are one of the most common complaints San Antonio homeowners have about contractors. We’ve eliminated that problem entirely. The price we quote you before the job starts is the price on your invoice when the job ends — period. If additional work is needed beyond the original scope, we document it in writing and get your written approval before a single extra hour is logged. You stay informed and in control from the first call to the final invoice.

PROPERTY PROTECTION GUARANTEE

We treat your home the way we’d want ours treated. Drop cloths go down in every work and traffic area before tools come out. Your lawn, shrubbery, carpeting, flooring, walls, furniture, and door frames are protected throughout the entire job. If anything is damaged during our work, we repair or replace it — full stop. A clean, protected home isn’t something we offer as an upgrade. It’s how every Champion job runs.

COMFORT GUARANTEE

If the system we’ve installed doesn’t perform as promised, we don’t just fix it and move on. We remove it entirely and return 100% of your investment. No depreciation. No restocking fees. No negotiation. If you’re not comfortable, we haven’t finished the job — and we won’t consider it closed until we’ve made it right.

UTILITY SAVINGS GUARANTEE

San Antonio cooling bills are no joke, and a high-efficiency system should make a measurable difference on yours. We’re confident enough in our equipment and our installations to guarantee a minimum of 30% in heating and cooling savings during your first year. If that threshold isn’t met, we’ll refund double the difference of the savings you didn’t realize. If you suspect your system isn’t hitting its guaranteed efficiency level, contact us immediately — we’ll evaluate it and resolve it before the year is out. (Valid on Deluxe systems or higher. Contact us to verify eligibility.)

$500 INSTALLATION DATE GUARANTEE

We set a date. We show up. We finish the job. If your new system isn’t fully operational by the installation date we committed to, Champion will pay you $500 for the inconvenience — no forms to fill out, no hoops to jump through. Your time has value, and we respect that whether the job goes perfectly or not.

$500 NO FRUSTRATION GUARANTEE

If your newly installed system breaks down during the first year and leaves your home without heating or cooling, we will have a technician at your door within 24 hours. If we miss that window for any reason, we pay you $500. In a San Antonio summer, going without AC isn’t an inconvenience — it’s an emergency. We treat it that way.

NO LEMON GUARANTEE

Some companies install a system and walk away. We’re in it for the long run. If your air conditioner’s compressor fails twice within the first five years, we’ll install a complete new condensing unit at no charge. If your furnace’s heat exchanger fails within the first ten years, we’ll replace the entire furnace. Equipment that keeps breaking down isn’t a solution — and Champion doesn’t leave San Antonio homeowners stuck with one.