Understanding when you are dealing with an unreliable technician is important but finding a genuine company to make repairs on your HVAC unit is even more important. If you’re looking for a San Antonio AC company to take a look at your air conditioning, there are a few things you may want to be aware of. Here is a list of the top five signs that you’re dealing with the wrong company.
1. You’re paying for services that your AC doesn’t need.
We’ve all experienced this. You schedule an appointment to have one thing fixed, and you end up billed for other repairs you had no idea were even done. It’s easy to choose the first San Antonio air conditioning company you find on Google. But it’s not so easy having to deal with sneaky and dishonest salesmen. Champion AC is confident in our staff, and we know we can stand behind them. Our technicians are honest and trustworthy.
2. You’re dealing with a salesman, not a technician.
An experienced technician won’t oversell products. Typically, he/she won’t try and sell you anything at all. An honest technician will only try and sell a product to you if it is absolutely necessary. Otherwise all that will be done during your appointment is what you called for.
3. It’s 5 p.m. and your appointment was at 3 p.m.
Nothing upsets a paying customer more than tardiness. As a company, you should never make promises you cannot keep. Scheduling an appointment is making a promise to your customer that you will be there at the time specified. If you are dealing with a company that shows up late after providing you a specific time that they would be there, it’s most likely the wait is not worth your time. Champion AC takes pride in knowing our staff will be there for you. When we make a promise, we keep it. Our technicians are GPS-tracked, so we know where they are, and, more importantly, when they’ll be at your home.
4. You’re being treated poorly.
If you’re dealing with a technician that is pushy, rude and inconsiderate, take your business elsewhere. The number one complaint about customer service has to do with how the customer feels they were treated. Our staff has been given a 5-star customer service rating by hundreds of customers who feel they were provided with the utmost respect and helpfulness. At Champion AC, you’re guaranteed to be provided with over-the-top service. We can assure you that you will be treated fairly, kindly and like our friend.
5. Your technician has very little knowledge or information.
Customers feel more at ease when they know their technician knows what he or she is doing. If you’re dealing with a technician who is having difficulty answering your questions, you may want to consider calling somebody else. At Champion AC, our technicians are certified and trained with over 35 years of experience handling and designing HVAC systems in San Antonio.
When you find yourself in need of an ac repair in San Antonio, give us a call and we’ll get your air conditioning system working right – the first time!
Ben is a retired Combat Controller with the United States Air Force. He started Champion AC in 2007. Ben is originally from the Mississippi Gulf Coast. He is happily married and an avid fan of the San Antonio Spurs and New Orleans Saints.